Conditions TRAVEL2CROATIA
1. CONTENT AND PRICE / TRAVEL: TRAVEL2CROATIA as
tour guarantees the implementation of the arrangement in accordance with the description that you received and it will
it completely as described above, except in the case of exceptional circumstances (war, riots, strikes,
terrorist attacks, sanitary problems, natural disasters, etc.) or unforeseen
transport and customs difficulties and local holidays. The content of the arrangement makes that price
Package includes everything you TRAVEL2CROATIA stated in the travel program in the section:
PRICE INCLUDES. Special services are not included in the price
arrangements. Optional and special services to passenger requests during the trip, and can be
realize, paying the tourist guide or representative TRAVEL2CROATIA, the currency
a country where you can enjoy. Package prices that are published and in foreign currencies,
shall be converted and paid according to the exchange rate - on the day of payment, if paid
before traveling. TRAVEL2CROATIA reserves the right to increase the prices in case
increase in the price of accommodation, food, transportation and other services, or in the case of increasing
currency exchange rates, which are the basis for calculating the price of the package in relation to the day making
calculations for a particular package. REGISTRATION AND PAYMENT: Registration for the trip receive a
TRAVEL2CROATIA office, as well as electronic mail (e - mail). When signing up,
the customer pays 30% of the amount, while the remaining 70% to be paid one time or in installments, at the latest
up to 14 days prior to travel, unless otherwise posted in a particular program.
1a). METHOD OF PAYMENT
Payment options:
- Cash
- Cards
– Online card payment
- Transaction account
2. CATEGORY AND DESCRIPTION OF SERVICES: Offered accommodation facilities, restaurants, transport
funds, etc., under the supervision of the local tourism organizations, standards of accommodation and services are
in each country are different and not comparable. Organizer assumes no responsibility for any
written or oral information which is not in accordance with the description of services in each program separately.
3. CHANGE PROGRAM: TRAVEL2CROATIA can cancel the program entirely or
partially, if before and during its duration exceptional circumstances that are not
be avoided (see point 1). Arranged accommodation can be replaced only
Accommodations at the same or higher category, at the expense of the organizers.
4 RIGHT TO CANCEL TRAVEL2CROATIA: TRAVEL2CROATIA can cancel the arrangement
If you are not a sufficient number of passengers scheduled for a particular arrangement. With each program
Arrangement organizer publishes and minimal number of passengers. TRAVEL2CROATIA shall all
buyers about cancellation at least 5 days prior to departure, and they return the entire
paid amount.
5th WITHDRAWAL OF PASSENGER TRAVEL: If a passenger wants to cancel the trip, he has to
so in writing. The date of receipt of the written cancellation is used to calculate cancellation
costs according to the following scale for all the arrangements that are not related to air transport: FOR
Cancellation up to 30 days before travel, TRAVEL2CROATIA charged 20% of the price,
FOR CANCELLATION 29-22 DAYS, TRAVEL2CROATIA charged 30% of the price, for
CANCELLATION 21-15 DAYS, TRAVEL2CROATIA charged 60% of the price, FOR CANCELLATION
14-4 DAYS, TRAVEL2CROATIA charged 80% of the price, and for cancellations 3-0
DAYS before departure, the organizer will charge 100% of the price. If the passenger is not
appear or cancels the arrangement for its life, TRAVEL2CROATIA will charge
the entire amount. For all arrangements related to air transport, in case
Traveller according to the above procedure cancels the trip which includes transportation by air,
TRAVEL2CROATIA charged cancellation fee on the following scale: FOR CANCELLATION
JOURNEY TO 62 before traveling, TRAVEL2CROATIA charged 20% of the cost
arrangements; if the purchase airline tickets make before the term, the amount of the air ticket
charged in full for cancellations made 61 TO 32 DAYS, TRAVEL2CROATIA charged 60%
PRICE FOR CANCELLATION 31-16 DAYS, TRAVEL2CROATIA charged 80% of the price
arrangements, and for cancellation 15 days or less, TRAVEL2CROATIA charged 100%
package price. If the passenger cancels the tour finds a new user for the same reservation,
TRAVEL2CROATIA retains only the cost of the replacement. When they really
Expenses incurred or when the share in fixed costs GROUP OR
TRAVEL MORE THAN LISTED IN charts, TRAVEL2CROATIA RESERVES
RIGHT charge the difference!
6. OBLIGATIONS OF PASSENGERS: The traveler is required to ensure that he personally, his documents and things
fulfill the conditions provided for border, customs, health and other regulations of their own
state, as well as the countries you travel. The passenger is obliged to obey house rules in catering
and hotel facilities and to cooperate with the organizers and executors services in good
intention. In the case of non-compliance with these obligations, the passenger fits the organizer for the damage.
7th LUGGAGE: The passenger is entitled to free transport up to 15 kg of luggage on charter flights
and up to 20 g of luggage on regular air lines or according to the rules of individual airlines.
Children under 2 years of age are not entitled to free transport of luggage. Luggage is transported on
travelers' risk, therefore, recommended that the luggage with an insurance company.
TRAVEL2CROATIA is not responsible for damaged or lost luggage, nor for theft
luggage or valuables in the hotel (recommended renting a safe) or bus. In case of damaged
or loss of luggage should be made to the carrier or the reception of the object, depending where
the damage or loss incurred.
8th TRAVEL INSURANCE: In accordance with the Law on Tourism,
TRAVEL2CROATIA, in cooperation with the insurance company, offers a travel insurance package that
It consists of voluntary travel health insurance during their stay in
abroad, luggage insurance, insurance against accidents, as well as insurance
travel cancellation insurance in case of illness or death of a passenger or a close family member, which is offered to the
travel abroad, and in our country. Advance payment, the customer confirms that he is
offered a package of insurance. IMPORTANT NOTE: POLICY CAN NOT
Arranged later!
9th BAIL: Travel is insurance policy BAIL
PACKAGE TOURS IN NUMBER ____________ ____________, NUMBER
____________
10th COMPLAINTS: Every passenger - contractor has a right to complain
non-contracted services. Each customer complaint is submitted separately in written form.
TRAVEL2CROATIA will receive in the process of group objections. Immediately, on site,
traveler reclaims the improper service to the tourist associate or representative
TRAVEL2CROATIA, and if available, to the service. The traveler is required to cooperate with
tourist guide or representative TRAVEL2CROATIA and service providers in good
intention to rectify the problem. If the traveler is to accept the
resolution of complaints, which corresponds with the service, will not accept TRAVEL2CROATIA
subsequent complaint and to respond to it. If the cause of the complaint would not be
rectified, traveler with tourist associate or representative or TRAVEL2CROATIA
service provider sets draw up a written declaration - two copies of the minutes, which are signed
both sides. No later than 8 days after returning from the path, the traveler submitted a written complaint to the sales
the place where the paid arrangement and attaches the written document signed by a representative of that
eventual receipts for additional expenses. TRAVEL2CROATIA will accept only
documented complaints received within this period of 8 days. TRAVEL2CROATIA is
required to make a written decision within 14 days of receipt of the complaint, and may delay
resolving complaints, to collect information and verify the complaint with the service provider
for a maximum of 14 days. TRAVEL2CROATIA will solve only those complaints that could not
be solved in travel. While organizers do not submit a solution, the customer refrains
mediation by any other person, court institution or giving information to the media.
The maximum compensation per complaint can exceed the cost of services, but can not
include services already provided, as well as the entire amount. This excludes
consumers' right to indemnification of damage.
11th JURISDICTION: In case of a dispute against passengers or organizer, is competent court in
Varazdin.
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